Thank You for registering into the City Of Parkland Tennis Program proudly offered by Rob Nickels Tennis Inc.
We hope that our tennis classes exceed your expectations.
Please take a moment to read the information below regarding rain-outs, missed classes and the steps to take should you make the decision to pause or cancel your child’s tennis classes.
Frequently Asked Questions:
My child could not attend a class because of rain or because Rob Nickels Tennis Inc. cancelled the class. Can I make-up this class?
Yes, Absolutely. Your child can make up this class by attending the same group level class on a different day. Please contact Rob Nickels Tennis Inc, to notify us on what day you would like to do your make-up class. This ensures we can have the correct number of tennis coaches in the class. Cancelled classes cannot be switched for private or semi-private classes. No pro-rating of future or past payments will be made in lieu of make-up classes.
My child missed a class that was not cancelled Can I make-up this class?
Make-up classes cannot not be granted if your child is absent from a class that was not cancelled by Rob Nickels Tennis, Inc and/or The City of Parkland agents.
I need to pause or cancel my child’s tennis classes. What form do I need to submit so that the recurring payments can be paused or cancelled?
We have very simple rules and policies regarding pausing or stopping the recurring payments. We require the online cancellation of contractual agreement form to be submitted. This form can be found in the After-School Tennis Program Section of your “My Account” page. No other method of cancellation notification will be accepted. As agreed to during the submission of your child’s registration form, we require 15 days advanced notice prior to your next monthly auto payment to stop the next payment from processing. Cancellation forms submitted with less than 15 days prior to the next payment will result in one more payment being processed as normal. No refunds or credit can be granted if the 15 days’ prior notice has not been provided and classes can be attended as normal within this paid month.
What is your policy regarding Private Tennis Classes?
If you have scheduled a private tennis class with any of the Rob Nickels Tennis Inc Pro Team, we do require 24 hours notice in order to cancel this scheduled class. Cancellations received with less than 24 hours notice, will result in you being charged for the scheduled class.
We invite you to please like our company Facebook page by clicking on the Facebook image below.
See you very soon at the tennis courts.
The Rob Nickels Tennis Inc. Pro Team