Frequently Asked Questions
Below you will find answers to our most frequently asked questions.
If you do not find the answer to your own specific question, please feel free to complete the contact form at the bottom of this page.
HOW DO I REGISTER FOR TENNIS CLASSES?
HOW DO I CREATE "MY ACCOUNT PAGE"?
Please watch the video below to see how to create your own “My Account” page.
My child could not attend a class because of rain or because Rob Nickels Tennis Inc. cancelled the class. Can I make-up this class?
Your child can make up this class by attending the same group level class on a different day. Please contact Rob Nickels Tennis Inc, to notify us on what day you would like to do your make-up class. This ensures we can have the correct number of tennis coaches in the class. Cancelled classes cannot be switched for private or semi-private classes. No pro-rating of future or past payments will be made in lieu of make-up classes.
My child missed a class that was not cancelled Can I make-up this class?
I need to pause OR CANCEL MY CHILD'S TENNIS CLASSES. What form do I need to submit so that the recurring payments can be paused / stopped?
As agreed to during the submission of your child’s registration form, we require 15 days advanced notice prior to your next monthly auto payment to stop the next payment from processing. Cancellation forms submitted with less than 15 days prior to the next payment will result in one more payment being processed as normal. No refunds or credit can be granted if the 15 days’ prior notice has not been provided and classes can be attended as normal within this paid month.
What is your policy on refunds?
All our terms and policies regarding payments for tennis services are clearly explained when registering your child into the tennis program. On the registration form, before being able to join our tennis program, it is mandatory for you to check the boxes to say that you have read our terms and policies and that you accept these terms and policies.
By clicking these terms and conditions boxes on the form, you have agreed that you will not dispute any payments that have processed, provided the transactions correspond to the terms indicated in the terms and policies that you have agreed to. There will be no refunds and no prorating of the monthly fees.
What is your policy regarding Private Tennis Classes?
Why Choose Rob Nickels Tennis?
At Rob Nickels Tennis Inc. we aim to provide you with the most professional service to all our tennis friends. Our Team of Tennis Professionals are the best in the area. We care about your child and their tennis development. The positive energy at the tennis courts is welcoming for all levels of players.
Please take a few moments to read the reviews below from our happy clients!